Buy MORE & SAVE - volume & shipping discounts available for order of more than 5 units!

Return & Refund

COVID-19 UPDATE: OUR PROCESSING TIMES HAVE INCREASED SINCE THE COVID-19 CRISIS HIT THE NATION AND ARE STILL RELATIVELY LONG DUE TO THE LIMITATIONS THAT WE, ALONGSIDE THE WHOLE DISTRIBUTION INDUSTRY, FACE. CURRENTLY, SOME ORDERS SHIP ON THE SAME OR THE NEXT DAY WHILE OTHERS MIGHT TAKE 1-2 WEEKS.

ORDER CANCELATION

Order cancelations are not guaranteed. Once the order is placed, it is automatically sent to the warehouses for fulfillment. The order, generally, cannot be canceled, as it has entered the fulfillment phase. Please be sure to review the shipping address, items in your shopping cart and fees before submitting your order.   

If you would like to cancel, please email us at customerservice@shelhealth.com and we will do our best to meet your request however cancellations cannot be guaranteed. 

Additionally, if the order cancellation is granted, a 10% cancellation fee will apply.

 

RETURN

Damaged, Missing or Incorrect Items:

If you are missing an item or receive an item that is damaged, defective or incorrect, please contact us within 30 days with a photo of the item you have received and we would help you!

Returns/Exchanges:

Due to the nature of the types of products we sell, we are unable to accept any returns for buyer's remorse to protect the safety of our customers and staff.  We appreciate your understanding as protecting the safety of our customers and the supply chain is our top priority.  

Buyer's Remorse:

We are unable to accept returns for buyer's remorse or due to a products taste, touch or smell.  If you would like to try a product before purchasing, many manufacturer's will offer free samples by contacting them directly.  If there was any error made on our end, please contact us and we would be happy to assist you!

REFUND

If you are missing a product or receive an item that is damaged, defective or incorrect, please contact us within 30 days with a photo of the item and we would be happy to make it right for you! 

     

    More questions related, please contact us via email at customerservice@shelhealth.com